Dear Methuen CU Member,

I am pleased to inform you that Methuen Credit Union is converting to a new core operating system on August 1, 2020. The core system is the computer data base that we utilize to conduct transactions and maintain member information. This new system will be a technology update that will allow us to process transactions faster, provide enhanced security, and deliver a complete upgrade to our online and mobile banking platforms. If you have a debit card with us your balances will be live on the new system, there will no longer be a delay.

The new core system will greatly enhance how we service you, our members.

While the planning and implementation of this core conversion will happen behind the scenes, there will be times when it will impact some of the services you may use, specifically on the days leading up to the conversion. Below is a list of important dates to keep in mind.

Conversion FAQs

Home Banking Enrollment GuideMobile Banking Enrollment Guide

A List of Important Dates
Date Service
July 31, 2020 Last date to access e-statements on current format. Print/save for your records.
July 31, 2020 Last date to access Bill Payment print or make a list of all merchant account details.
August 1, 2020 Branch access – Our office will be closed on August 1, 2020.
July, 31 at 4pm – August 3, 2020 No access to mobile, online banking or bill payment.
July 31 at 4pm – August 3, 2020 Debit card and ATM transactions will function normally.
August 3, 2020 August 3 All member account data will be on the new system. We are scheduled to open at 8:30 am for normal business.
August 3, 2020 Re-enroll for online banking and e-statements.
August 3, 2020 Download new mobile banking app.

In the coming weeks you will receive key information about the conversion and how your account will be affected. Please take a minute now to update the contact information we have on record (email, address, phone #, etc.). You will need a current email address on file to re-enroll in the new online banking platform.

To update your information please sign into the current online system and go to the gear then personal information and update your information. If you have any questions, please contact a member services representative at (978) 686-1471.

We are excited about this conversion and can’t wait to better serve you. I am confident that you will benefit from the new core system and will welcome the much-improved look and feel of our online and mobile banking platforms.

Sincerely,

James Brouder
Chief Executive Officer
Methuen Federal Credit Union